Beyond the Handbook: Closing the Gaps in Staff and Parent Expectations

Beyond the Handbook: Closing the Gaps in Staff and Parent Expectations WEBINAR Details

DESCRIPTION: Handbooks, memos, and meetings only go so far when setting expectations for staff and parents. Despite clear communication efforts, gaps often remain that lead to frustration and unmet standards. This training dives into the reasons behind these disconnects and offers practical solutions to close the gap. Learn how to address miscommunications, unspoken assumptions, and resistance to policies in a way that builds trust and ensures alignment between staff, parents, and organizational goals.

By the end of this training, participants will be able to:

1. Recognize and analyze the root causes of unmet expectations between staff and parents.
2. Develop strategies to clarify policies and reinforce compliance in a collaborative way.
3. Utilize communication tools and techniques to bridge gaps in understanding.
4. Proactively address resistance to guidelines through empathetic and effective conversations.
5. Establish systems to maintain alignment and accountability within their teams and parent communities.

Webinar Information:

• Course Length: 2 hours
• Qualifies for 2 Clock Hours
• Supporting downloadable material included

Virtual Learning Requirements 

 To attend your virtual class, you must log in from a computer with a working camera and audio, using a reliable internet connection (phones are not allowed). You must remain on camera for the entire session, fully engaged and free from distractions—this includes no caregiving duties, work tasks, or participating from a vehicle. Active participation in discussions, polls, and questions is required. Attendance will be checked randomly. Late arrivals, early departures, or failure to meet these requirements will result in removal from the class with no refund.

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Webinar Agenda: Beyond the Handbook

Date: 1/22/2025
Time: 7:00 PM - 9:00 PM CST

• 7:00 PM – Welcome & Overview: Goals and common challenges.
• 7:10 PM – Identifying Gaps: Causes of unmet expectations.
• 7:30 PM – Breaking Barriers: Strategies for clear communication.
• 7:50 PM – Addressing Resistance: Tools for resolving conflicts.
• 8:10 PM – Proactive Systems: Building accountability and trust.
• 8:30 PM – Q&A & Closing: Solutions, resources, and next steps.