Conflict Resolution in the Workplace

conflict resolution Webinar course Details

Description: This training is designed to equip childcare directors with the skills needed to navigate and resolve conflicts effectively within their organizations. Participants will learn to identify and understand the roots of conflict and gain insight into why conflicts arise in workplace settings. Through proven strategies and techniques, directors will discover effective methods for resolving conflicts constructively. Additionally, they will develop proactive skills to prevent and reduce workplace conflicts, fostering a more harmonious and productive work environment. This course is ideal for childcare leaders seeking to build a resilient team and maintain a positive workplace culture.

By the end of this course, you will be able to…

  • Recognize and analyze the sources of conflict within the childcare setting and gain a clear understanding of conflict resolution principles.
  • Apply effective, research-backed techniques and strategies to resolve conflicts in a constructive manner.
  • Implement proactive strategies to prevent and minimize workplace conflicts, creating a supportive and cohesive work environment.

Course Information

  • Training Type: Webinar (Zoom Meeting)
  • Qualifies for 2 Clock Hours | .2 CEUs
  • Supporting downloadable material included
  • Audience: Directors and Owners
  • Level: Basic, Intermediate, Advanced

Virtual Learning Requirements

 To attend your virtual class, you must log in from a computer with a working camera and audio, using a reliable internet connection (phones are not allowed). You must remain on camera for the entire session, fully engaged and free from distractions—this includes no caregiving duties, work tasks, or participating from a vehicle. Active participation in discussions, polls, and questions is required. Attendance will be checked randomly. Late arrivals, early departures, or failure to meet these requirements will result in removal from the class with no refund.


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